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Epic-integrated telehealth at Johns Hopkins boosts quality and security for the length of pandemic

Sooner than COVID-19 hitting early this year, telemedicine at Baltimore-primarily based Johns Hopkins Remedy became once low in volume, representing lower than 0.1% of complete ambulatory care.


All the plan by the tip of the pandemic, better than 50% of ambulatory care became once delivered by telemedicine, reaching a high of relating to 100,000 encounters in May per chance per chance well per chance also goal 2020. This virtual care is delivered by an integrated video platform by the organization’s Epic EHR.

This mercurial create bigger in telemedicine capabilities created odd challenges, together with: 1) Scaling the unusual platform to accommodate new, COVID-19-driven volume, 2) Enhancing patient access and technical reinforce buildings, and 3) The wish to video display better numbers of patients and diversified predominant indicators remotely.

“To boot to to the wish to scale our video-consult with capabilities, the pandemic highlighted a myriad of other new concerns to be solved,” important Dr. Brian Hasselfeld, a pediatrician and medical director for digital neatly being and telemedicine within the space of labor of Johns Hopkins Physicians. “In managing our secure personnel, we acknowledged the wish to display and video display workers for pertaining to infectious indicators on a fashioned basis.”

As put up-acute discharge choices became restricted due to bed ability and medical workers realized more about pulmonary concerns of COVID-19, the organization predominant ways to more safely discharge to their houses patients who had been admitted with COVID-19. Extra, with new infectious risks and with barriers of non-public protective tools, there were new desires around video and a long way away monitoring of patients admitted within the clinic.


Earlier this year, the U.S. Federal Communications Charge awarded the Johns Hopkins Health System $1,000,000 for a miles away intensive care unit, a medical kiosk, tablets and other connected devices, cameras, and other telehealth tools.

This included patient-monitoring tools to give routine and advanced love patients with COVID-19, together with a COVID-19 ambulatory response crew and a regional public-private partnership to reduction patients within the surrounding neighborhood, all utilizing telehealth. Most of the seller functionality is tied on to Epic EHR integration.

“Our FCC software program became once taking into consideration multiple areas, to address each and each of these complications,” Hasselfeld said. “As our video-consult with volume expanded by as much as 1,000 times in areas of our neatly being machine, traditional IT infrastructure to crimson meat up video/audio efficiency became once serious. This became once work at once with our integrated video seller inside of of our Epic EHR, which also included improved IT reinforce pathways.”

“As our video consult with volume expanded by as much as 1,000 times in areas of our neatly being machine, traditional IT infrastructure to crimson meat up video/audio efficiency became once serious. This became once work at once with our integrated video seller inside of of our Epic EHR, which also included improved IT reinforce pathways.”

Dr. Brian Hasselfeld, Johns Hopkins Remedy

“We engaged with a mobile digital software program pushed on to our workers by plan of textual tell reminders, with personalized questions around indicators and a dashboard backend to visualise trends,” he persevered.

“In coordination with our home care crew and pulmonology clinical groups, we expanded our home pulse-oximetry a long way away-monitoring ability and, in coordination with home care nursing groups and pulmonary provider groups, paired home pulse-oximetry recordsdata with virtual pulmonology observe-up for patients leaving the clinic after admissions for COVID-19 for safer care within the house.”

Internal the clinic, workers bought a huge selection of IT tools, ranging from cell telephones to tablets, to multifunctional digicam kiosks, in teach to ensure patients in a huge selection of inpatient venues could per chance well moreover purchase nearly with services and exterior chums and family, he added.

In serious care areas, which fluctuated and on the total expanded into previously noncritical care home within the hospitals, the organization began work with a instrument seller for improved a long way away predominant signal monitoring, he said.


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“The aforementioned solutions, that are multiple solutions addressing multiple new complications across the diversified care settings in Johns Hopkins Remedy, had been aged broadly,” Hasselfeld said. “Improved video-consult with platforms touched all ambulatory services and workers. Enhanced home monitoring engaged a multidisciplinary crew ranging from discharge case managers/care coordinators, home care nursing, and pulmonology experts.”

Improved inpatient video monitoring and recordsdata aggregation became once leveraged by all sorts of services and workers within the clinic surroundings, and also improved patient connectivity to family and chums for the length of inpatient stays where visitor restrictions had been in space due to the pandemic, he added. Every of these solutions became once integrated into the Epic EHR infrastructure to limit workflow disruptions and retain provide-of-truth integrity for the medical record, he explained.


Within the ambulatory home, Johns Hopkins Remedy has achieved better than 400,000 virtual visits, touching relating to 200,000 odd patients.

“Our expanded home-monitoring platform enrolled 270 patients upon discharge from our hospitals, with roughly 20 nursing virtual touchpoints – calls, messages or clinical interventions – per enrolled patient, developing a safer atmosphere after acute sickness,” Hasselfeld reported. “With these intensive products and companies, most effective around 2% of the patients within the house pulse oximetry program required readmission up to now.”

Thousands of patients within the Johns Hopkins hospitals, he concluded, had been monitored remotely or experienced virtual subspecialty consultation to preserve patients safe from unnecessary infectious publicity when clinically acceptable.

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